RetailForce – Declaration on the duty to provide information

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing within the framework of our website and service portal.

Contact us

If you contact us via the form on the website, by email, in writing, or by telephone, the data you provide will be stored by us for the purpose of processing your enquiry. We will not pass on this data without your consent. The duration of storage depends on the nature of the enquiry. Questions, suggestions, etc. will be stored for six months.

If the data is related to an order or contractual relationship, it will be stored for as long as the collaboration exists and is necessary for this purpose. In addition, statutory retention periods apply, such as the seven-year retention obligation for accounting records, if the information is relevant for such purposes.

Service portal

The RetailForce service portal is operated by Zendesk. Information on data storage can be found at https://www.zendesk.de/company/privacy-and-data-protection/. By using the RetailForce service portal, you agree to the privacy policy of Zendesk Inc. (989 Market St San Francisco, CA 94103, USA).

If the data is related to an order or contractual relationship, it will be stored for as long as the collaboration exists and is necessary for this purpose. In addition, statutory retention periods apply, such as the seven-year retention obligation for accounting records, if the information is relevant for such purposes.

Newsletter

You have the option of subscribing to our newsletter. To do so, we need your email address and your declaration that you agree to receive the newsletter.

You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: office@retailforce.cloud. We will then immediately delete your data in connection with the newsletter dispatch.

Cookies

Cookies are small text files that are stored on your device with the help of your browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit. If you do not want this, you can change this in your browser settings. You can remove cookies stored on your device at any time by deleting the temporary Internet files. If you deactivate cookies, the functionality of our website may be limited.

Specifically, the cookies listed below are stored.

Statistical analysis with Google Analytics

If you have given your consent, we use functions of the web analysis service Google Analytics from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”) on our website. Cookies are used for this purpose, which enable an analysis of your use of our website. The information generated about your use of this website is usually transferred to a Google server and stored there.

Data processing is carried out on the basis of the legal provisions of § 96 (3) TKG (Telecommunications Act) and Art. 6 (1) lit. a (consent) and/or f (legitimate interest) of the GDPR. Our concern within the meaning of the GDPR (legitimate interest) is the continuous improvement of our offering and our website. As the privacy of our users is important to us, user data is pseudonymized. Your consent can be revoked at any time.

Order processing

We have concluded a corresponding contract with Google for commissioned data processing.

Anonymisation IP

We only use Google Analytics with IP anonymization enabled, which means that your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Storage period

User and event data is stored for a period of 14 months and then automatically deleted. Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=de

Browser Plugin

You can prevent Google Analytics from storing cookies by adjusting your web browser settings accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set, which will prevent your data from being collected on future visits to this website: Disable data collection by Google Analytics for this website

For more information on how Google Analytics handles user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google Maps

We integrate maps from the Google Maps service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The data processed may include, in particular, IP addresses and location data of users, but this data is not collected without their consent (usually given in the settings of their mobile devices). The data may be processed in the USA. Privacy policy: www.google.com/policies/privacy, opt-out: adssettings.google.com/authenticated.

Your legal basis and purpose of processing

You have voluntarily provided us with data about yourself, and we process this data on the basis of your consent for the following purposes:

  • Measures in preparation for the contract
  • Fulfillment of contracts
  • Responding to inquiries
  • Sending of information and newsletters

You may revoke this consent at any time. Revocation will result in us no longer processing your data for the above-mentioned purposes from that point on. For revocation or any other concerns within the scope of the GDPR, please contact:

RetailForce Software GmbH
Handel-Mazzetti-Promenade 4, 4400 Steyr
office@retailforce.cloud

Ihre Rechte

Ihnen stehen grundsätzlich die Rechte auf Auskunft, Berichtigung, Löschung, Einschränkung, Datenübertragbarkeit, Widerruf und Widerspruch zu. Wenn Sie glauben, dass die Verarbeitung Ihrer Daten gegen das Datenschutzrecht verstößt oder Ihre datenschutzrechtlichen Ansprüche sonst in einer Weise verletzt worden sind, können Sie sich bei der Aufsichtsbehörde beschweren. In Österreich ist dies die Datenschutzbehörde.

Sie erreichen uns unter folgenden Kontaktdaten RetailForce Software GmbH, office@retailforce.cloud